--- title: Operaton Enterprise Support | Flowset by Haulmont Tech --- [Skip to content](https://flowset.io/operaton-enterprise-support/#main-content) [![Flowset](https://flowset.io/hs-fs/hubfs/Group%202-1.png?width=250&height=61&name=Group%202-1.png)Homepage](https://flowset.io/) - Platform - [Control](https://flowset.io/control) - [Studio](https://flowset.io/studio) - [Tasklist](https://flowset.io/tasklist) - [Downloads](https://flowset.io/downloads) - [Pricing](https://flowset.io/license-pricing) - [Blog](https://blog.flowset.io/) - [Documentation](https://docs.flowset.io/) - Platform - [Control](https://flowset.io/control) - [Studio](https://flowset.io/studio) - [Tasklist](https://flowset.io/tasklist) - [Downloads](https://flowset.io/downloads) - [Pricing](https://flowset.io/license-pricing) - [Blog](https://blog.flowset.io/) - [Documentation](https://docs.flowset.io/) # Operaton Enterprise Support Run Operaton with a build maintained for your organisation, a defined support process and the operational visibility of Flowset Control.  Haulmont Tech delivers customer-specific builds of the open-source Operaton engine, with security and stability maintenance for your agreed environment.  [Discuss your support needs](https://docs.flowset.io/flowset/quick-start.html) ![Flowset Operaton](https://flowset.io/hs-fs/hubfs/Flowset%20Operaton.png?width=1216&height=1199&name=Flowset%20Operaton.png "Flowset Operaton") # A maintained engine baseline for your environment ##### Running business-critical processes requires a clear plan for fixes, updates and technical escalation. Flowset gives your team a supported Operaton baseline with a dedicated maintenance branch and a recorded delivery process. ##### We review relevant upstream changes and prepare applicable fixes for your agreed configuration. Each release has a version and change history, helping your team assess updates before introducing them into production. # Enterprise support around your Operaton deployment ### Customer-specific builds We maintain a dedicated Operaton branch for your organisation and deliver artifacts in the format your environment requires ### Security and stability maintenance We investigate reported issues, assess relevant vulnerabilities and provide available corrections or workarounds within the agreed support scope ### Structured technical support Your team has a defined channel for incident reporting, investigation and escalation, with service terms agreed for your deployment ### Flowset Control Enterprise Add operational visibility with the Enterprise edition of Flowset Control for monitoring, administration and key process indicators # Tested updates with a traceable delivery process --- We agree the engine baseline and supported runtime configuration, then maintain a dedicated branch for your organisation. When a relevant issue is identified, we assess its impact and prepare a fix or workaround. Changes pass code review and the applicable build, test and security checks before publication. Your team receives the updated artifact, release notes and installation guidance. You validate the release in your environment and control the rollout. Delivery formats: Maven artifacts, runtime distributions and container images, selected for your deployment. Customer-specific tests and additional release documentation can be agreed during scoping. ![Screenshot 2026-11-09 192213](https://flowset.io/hubfs/Screenshot%202026-11-09%20192213.png "Screenshot 2026-11-09 192213") ![single-instance-modification](https://flowset.io/hs-fs/hubfs/single-instance-modification.png?width=1922&height=1034&name=single-instance-modification.png "single-instance-modification") # See what is happening in your process environment Flowset Control gives your operations team tools to monitor process execution, administer the engine environment and track key indicators. Use operational context to investigate issues and understand where processes need attention. We match the commercial edition and supported version to your monitoring and administration requirements. During a demonstration, we can review the process visibility, metrics and operational actions relevant to your deployment. [Flowset Control live demo](https://docs.flowset.io/flowset/quick-start.html) # A supported path for your next Operaton deployment Whether you already run Operaton or are assessing a transition from Camunda 7, we start with your architecture, processes and operational requirements. A scoped pilot can validate a representative application, integrations and the selected build. Compatibility assessment, migration and deployment assistance are available as separately agreed services. [Discuss a pilot](https://docs.flowset.io/flowset/quick-start.html) # Delivered by Haulmont Tech Flowset builds on Haulmont’s enterprise software engineering experience. Haulmont’s published project history includes work with Addison Lee dating to 2008 and operational systems for The Keyholding Company and CDER Group. Haulmont is listed in Operaton’s service-provider directory for products, consulting and support. Flowset is also included in the Operaton Hub. [Explore Haulmont’s work](https://haulmont.tech/our-work/) [View the Operaton service-provider listing](https://operaton.org/service-providers/) [Explore Flowset in the Operaton Hub](https://operaton.org/hub/) ![HLM Tech 4](https://flowset.io/hs-fs/hubfs/HLM%20Tech%204.png?width=512&height=132&name=HLM%20Tech%204.png "HLM Tech 4") # Flowset Vision ## Is Operaton still open source **Yes.** Operaton remains an independent open-source engine. Flowset provides commercial maintenance and support around an agreed build, together with paid tooling under separate terms ### Does the service include Flowset Control The proposed enterprise support package includes the paid edition of Flowset Control within the agreed scope. Your order specifies the edition, supported version and licensing terms ### What is a customer specific build It is an Operaton build maintained on a dedicated branch for your organisation, based on an agreed upstream release and supported configuration. Deliveries include a Flowset version and release notes ### Do you operate our infrastructure Standard support covers the agreed software components. Your team manages infrastructure, backups, acceptance testing and deployment unless additional operational services are agreed    ### Can you help us move from Camunda 7 Yes. We can scope a compatibility assessment, pilot and migration project. The work depends on your versions, extensions and integrations. Migration is quoted separately from engine maintenance   ### Is support available around the clock Service coverage is agreed in your SLA. Enhanced coverage, including 24×7 arrangements, is subject to a separate agreement     ### How quickly are issues fixed Priority depends on severity and impact. Your SLA defines response commitments. The timing of a patch or workaround depends on the issue and technical readiness, including any dependencies on third-party components   # Define the support your Operaton environment needs Tell us about your deployment, critical processes and service requirements. We will help define a supported build, the relevant Flowset Control capabilities and a practical starting point ### Talk to our team [![Group 2](https://flowset.io/hs-fs/hubfs/Group%202.png?width=200&height=48&name=Group%202.png "Group 2")](https://flowset.io/) - Platform - [Control](https://flowset.io/control) - [Studio](https://flowset.io/studio) - [Tasklist](https://flowset.io/tasklist) - [Downloads](https://flowset.io/downloads) - [Pricing](https://flowset.io/license-pricing) - [Blog](https://blog.flowset.io/) - [Documentation](https://docs.flowset.io/) --- [Privacy Policy](https://flowset.io/privacy-policy) · [Legal](https://flowset.io/terms-of-use) · © 2026. All rights reserved.